*POSITION TITLE:* IT Helpdesk Technician
*DEPARTMENT:* Information Technology
*REPORTS TO:* Chief Information Officer
*WORK HOURS:* Generally M-F, 8:00 a.
m.
– 4:30 p.
m.
, or other working schedule as needed.
*STATUS:* Non-exempt
*SUMMARY:*
The IT Helpdesk Technician is responsible for providing customer service and first-line technical assistance and support for all LLTC employees and students.
*EDUCATION:*
Associates Degree is preferred or equivalent education/experience with knowledge of Information Technology concepts and applications.
*ADDITIONAL QUALIFICATIONS AND SKILLS:*
· Excellent customer service skills
· Excellent troubleshooting skills
· Experience with audio visual and other classroom equipment
· Experience providing support for Microsoft Windows Office 365 applications.
· Experience with Canvas, or other learning management systems
· Experience working in an educational setting.
· Understanding, knowledge of, and commitment to the mission, vision, and goals of LLTC.
· Demonstrated commitment to serving students from diverse backgrounds, interests, goals, and abilities.
· Excellent verbal and written communications skills.
· Excellent interpersonal skills and a self-starter.
· Excellent organizational, planning, and prioritizing skills.
· Ability to maintain confidentiality of records and information.
· Ability to interpret, adapt; and apply guidelines and procedures.
· Ability to develop and maintain recordkeeping systems and procedures.
· Ability to work effectively as a team member of LLTC.
· Ability to pass pre-employment drug test and criminal background checks.
· Native American Preference.
*DUTIES/RESPONSIBILITIES:*
· Serve as primary point of contact for the IT Department for support issues
· Provide excellent customer service and follow through to each of our customers.
· Manage IT ticketing system including logging tickets, monitoring, and ensuring that each customer request is properly resolved.
· Advise and assist end users with the operation and use of software systems.
· Configure new computers and printers.
· Assist in response to requests by telephone, email, or Helpdesk work requests.
· Document solutions upon completion of tasks.
· Maintain records, schedules, and files as appropriate to the needs of the department.
· Cross train in other IT areas for additional coverage and general knowledge of IT duties.
· Serves on various college committees and participates in professional organizations as appropriate to assignment.
· Performs other related duties as required or assigned.
*LICENSE/CERTIFICATION REQUIREMENTS:* Valid MN Driver’s License, current insurance or be insurable.
*PHYSICAL REQUIREMENTS:*
Ability to lift 50 pounds or more and use proper body mechanics
Be able to sit or stand for long periods of time
Subject to internal working conditions.
Non-smoking environment.
Job Type: Full-time
Pay: $18.
00 - $21.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Retirement plan
* Vision insurance
Experience level:
* 1 year
* 2 years
* 3 years
* Under 1 year
Schedule:
* 8 hour shift
Work Location: In person
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